f bajje Privacy Policy

1. Introduction and Scope

f bajje is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy applies to the f bajje website, mobile application, and all related services.

When you create an account on f bajje, make a deposit, play games, or use our services in any other way, you agree to the terms described in this privacy policy. Alongside reading this policy, you are advised to read our Terms and Conditions, as both documents together govern the relationship between you and f bajje.

This policy applies only to information collected through the f bajje platform. f bajje is not responsible for the privacy practices of third-party websites or services.

2. What Information We Collect

f bajje may collect the following types of information from users:

2.1 Registration Information

The information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Residential address
• National ID card or other identity document details (required for identity verification)

2.2 Financial Information

When you use bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals, the relevant account numbers and transaction details are recorded. f bajje does not store full payment card numbers or bank PINs.

2.3 Gaming Activity Information

Information about your game sessions, bet amounts, win/loss history, bonus usage, and other gaming activity is recorded automatically.

2.4 Technical Information

When you use the f bajje website or app, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and navigation patterns
• Information obtained through cookies and similar tracking technologies

3. Purpose of Data Use

f bajje uses collected information for the following purposes:

1. Service Operation: For account creation, login verification, processing deposits and withdrawals, and running gaming services.
2. Identity Verification: To confirm user identity as part of the KYC (Know Your Customer) process and to prevent users under the age of 21 from accessing the platform.
3. Security and Fraud Prevention: To protect against unauthorised access, fraudulent transactions, and money laundering.
4. Customer Support: To respond to your complaints and questions via 24/7 live chat and email.
5. Bonuses and Promotions: To grant applicable bonuses, monitor wagering requirements, and determine VIP tier status.
6. Responsible Gaming: To identify excessive gaming behaviour and offer assistance to users.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Service Improvement: To analyse user experience and improve the platform.

4. Data Storage and Security

f bajje treats the security of your personal information as its highest priority. The following technical and organisational measures have been put in place:

• SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology.
• Secure Servers: Collected data is stored on secure servers with controlled access to prevent unauthorised entry.
• Access Controls: Only authorised staff can access user data, and only to the extent required for their specific role.
• Regular Audits: Regular technical audits are conducted to ensure security measures remain effective.
• Password Encryption: All passwords are stored in hashed form — no staff member can view a password directly.

4.1 Data Retention Period

Data may be retained for as long as the account is active and, after account closure, for as long as required to meet applicable legal obligations. Financial transaction records are kept for a defined period in accordance with regulatory requirements.

5. Sharing Information with Third Parties

f bajje does not sell your personal information or share it with third parties for commercial purposes. However, sharing may be necessary in the specific cases described below:

1. Payment Processors: Necessary information is shared with the relevant payment providers to process transactions through bKash, Nagad, Rocket, and bank transfer.
2. Game Software Providers: Game providers including Pragmatic Play, Evolution, PG Soft, JILI, and Spribe may receive limited technical data required to operate games.
3. Technology Service Providers: Information required to operate hosting, analytics, and customer service software may be shared with contracted technology partners.
4. Legal Authorities: Information may be provided in compliance with applicable law in response to a court order or a valid government request.

f bajje maintains privacy agreements with all third parties, and they may only use the information received for the specified purpose.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the f bajje website and app for the following purposes:

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, verify security tokens, and manage game sessions. The platform cannot function properly without them.

6.2 Functional Cookies

These cookies are used to remember your preferred language, game filters, and interface settings.

6.3 Analytics Cookies

Anonymous analytics data is collected to understand which features users use most and where they encounter problems. This data does not identify you personally.

You can disable cookies by changing your browser settings, but doing so may affect some platform functionality.

7. User Rights

As a user of f bajje, you have the following rights regarding your own data:

• Right to Access: You can find out what information f bajje holds about you.
• Right to Rectification: You can request that incorrect or incomplete information in your profile be corrected.
• Right to Erasure: You can request the deletion of data that is not subject to legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.
• Right to Data Portability: You can request to receive your data in a structured format.
• Right to Object: You can object to certain types of data processing.

To exercise these rights, contact f bajje customer support. For help, read our FAQ, where common questions about accounts and data are answered.

8. Protection of Minors

f bajje is intended only for persons aged 21 or above. Information from minors is not knowingly collected. Age is verified at registration and confirmed through identity documents.

If a minor has accidentally created an account and this comes to our attention, that account will be closed immediately and the collected information will be deleted. To learn more about responsible gaming practices, read our Responsible Gaming Guidelines.

9. International Data Transfers

f bajje uses servers and technology infrastructure located in various countries, so your data may be stored or processed in another country. Regardless of where data is transferred, the security measures described in this privacy policy will always apply.

Contracts with third parties ensure that they process your data in accordance with f bajje's privacy standards.

10. Marketing Communications

When registering on f bajje, you may consent to receive messages about bonus offers, promotions, and platform updates. These messages may be sent via SMS or email.

You can unsubscribe from marketing messages at any time through your account settings or by using the 'unsubscribe' link in each message. Stopping marketing messages will not affect important account-related messages such as transaction confirmations.

11. Policy Changes

f bajje reserves the right to change or update this privacy policy when necessary. For significant changes, users will be notified in advance via their registered email or mobile number.

Continued use of the platform after changes have been made means you have accepted the revised policy. You are therefore advised to visit this page regularly to stay informed about the latest version.

12. Contact and Complaints

If you have any questions, complaints, or requests to exercise your data rights regarding this privacy policy, contact f bajje through the following:

To learn more about us and the goals and values of the f bajje platform, read the About Us page.